Privacy Policy, Cookie Policy & Terms & Conditions

Introduction

Welcome to celticcards.co.uk. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page explains how we handle your information, use cookies, and the terms under which you use our site.

Privacy Policy

What Information We Collect

Personal details: Name, email address, billing and delivery address.
Order details: Items purchased, payment information.
Optional information: Personalised messages for greeting cards.

How We Use Your Information

To process and deliver your orders.
To communicate with you about your purchases.
To improve our services and website experience.
To comply with legal obligations.

We do not sell or share your data with third parties for marketing purposes.

Legal Basis for Processing

Contractual necessity: To fulfil your order.
Legal obligations: For tax and accounting compliance.
Consent: For marketing emails (only if you opt-in).

Data Retention

Order information: Up to 6 years for legal compliance.
Account details: Until you request deletion.

Your Rights

You have the right to:

Access your personal data.
Request correction or deletion.
Withdraw consent for marketing.
Request data portability.

Data Security

We use encryption and secure servers to protect your data.

Cookie Policy

Our site uses cookies to:

Enhance your browsing experience.
Analyse site traffic and performance.
Remember your preferences.

You can manage or disable cookies in your browser settings. Please note that some features may not function properly without cookies.

Terms & Conditions

Use of Website

By using this site, you agree to:

Provide accurate information when placing orders.
Not misuse the website or engage in unlawful activities.

Orders & Payment

All prices include applicable taxes.
Payment must be made in full before dispatch.

Delivery

We aim to deliver within the stated timeframe, but delays may occur due to unforeseen circumstances.

Returns & Refunds

Personalised items cannot be returned unless faulty. Please contact us within 14 days for any issues.

Limitation of Liability

We are not liable for indirect or consequential losses arising from the use of our website or products.

Contact

For any questions about this policy or your data, email us at: hello@celticcards.co.uk.

GDPR/Cookie Usage